Effective date: 11 November 2026
Operator: Nexsoftify (contact: [email protected])
Dokanva Partner is the app for sellers, where independent sellers open shops, list products, and receive and manage orders. The sales contract is between the buyer and the relevant seller; Nexsoftify only provides the platform.
Provide your accurate name, an active mobile number and a Gmail/email address when opening an account. Your mobile number is your login ID; keep your password secure and you are responsible for activity under your account. You may not use another person's account.
To run a shop you must provide a genuine National ID (NID) number and photo; if you have a trade licence, provide its details too. Nexsoftify may verify the information and approve, suspend or reject a shop. Submitting false or someone else's documents will close the account.
Give accurate product information, real photos and correct prices. Mark products out of stock when they run out. You may not sell legally prohibited or counterfeit items, or items that infringe others' rights.
You will be notified of new orders. Confirm and prepare orders promptly and keep their status updated. You may cancel an order that is out of stock or has an obvious pricing error — the buyer will be informed. Repeatedly ignoring or cancelling orders may lead to action against the shop.
You set your own delivery charges: a charge within your area and a nationwide charge — pickup from the shop is always free. At checkout the buyer chooses from these options. Preparing and handing over products on time is your responsibility.
Payment is cash on delivery (COD) only — the price is collected from the buyer at delivery. You may not ask for advance payment outside this system. Each seller is fully responsible for their own products and transactions.
A buyer may refuse a defective or wrong product at delivery. If a problem appears afterwards, try to resolve it with the buyer by chat (replacement or refund); if unresolved, support may mediate.
No fraud, false information or fake orders, fake reviews, price manipulation, harm to others, illegal products, abuse of the system, or violation of other users' rights.
For rule violations Nexsoftify may warn, temporarily suspend, or close an account or shop. You may appeal a decision from inside the app.
The Dokanva Partner name, logo and app design belong to Nexsoftify. Photos and descriptions you upload remain yours; Nexsoftify may display them in the marketplace.
Product quality, warranty, descriptions and delivery are the relevant seller's responsibility. To the extent permitted by law, the service is provided "as is" and Nexsoftify is not liable for indirect damages.
Changes will be announced in the app and on the website. Continued use after a change counts as acceptance of the new terms.
These terms are governed by the laws of Bangladesh; disputes will first be addressed through discussion and support.
Nexsoftify
Email: [email protected]