Privacy Policy

Effective date: 11 November 2026

Operator: Nexsoftify (contact: [email protected])

1. Who we are

Dokanva Partner is the seller app operated by Nexsoftify, through which sellers open their own shops, sell products and manage orders. This Privacy Policy applies only to the Dokanva Partner seller app and the website dokanva-partner.nexsoftify.com.

2. Information we collect

• Seller account information: your name, mobile number (your login ID) and Gmail/email address.
• Shop information: shop name, description, photo/logo/cover, business type, address (division, district, upazila, union, village) and the delivery charges you set.
• Verification information: your National ID (NID) number and photo, and (if any) trade licence number and photo, used to approve your shop.
• Order information: orders placed at your shop, products, quantities, prices, order status, and the buyer's name, phone number and address for delivery.
• Messages: chats with customers and messages sent to support.
• Notification token: a Firebase Cloud Messaging token is stored on your account so we can send you order and message notifications.

3. What we do NOT collect

• Your precise GPS location (the app does not use GPS).
• Device IDs, IMEI or advertising IDs.
• Card or bank details — payment is cash on delivery only.
• No advertising, analytics or third-party tracking SDKs are used.

4. How we use information

To create and manage your seller account; to verify and approve your shop; to display your shop and products to buyers; to receive, process and coordinate orders and deliveries; to send notifications; to provide support; to prevent fraud and abuse; and to meet legal obligations.

5. Who information is shared with

• Buyers: your shop name, description, photos, area/address and product information are publicly visible in the marketplace — that is the purpose of selling.
• Service providers: Firebase Authentication (provided by Google) is used for sign-in and Cloudflare is used for data hosting; data is stored over encrypted connections.
• Verification documents (NID / trade licence) are visible only to Nexsoftify admins for verification — they are never shown to buyers.
• Legal requirements: where required by law or court order.

We never sell your personal information.

6. Retention and account deletion

Information is kept while your account is active. To delete your account, message support inside the app or email [email protected] stating your registered mobile number — after verification your profile, shop and personal information will be deleted; order records may be kept for a limited time for legal and accounting purposes.

7. Security

All communication uses HTTPS encryption, passwords are stored hashed, and strict database access controls are applied. No method is 100% secure — keep your password private.

8. Children's privacy

Dokanva Partner is not intended for anyone under 13, and sellers must be adults; we do not knowingly collect children's information.

9. Your rights

You can view and edit your own and your shop's information from your profile, request account and data deletion, and email us with any question.

10. Changes to this policy

Material changes will be announced in the app and on this page with an updated effective date. Continued use after a change counts as acceptance.

11. Contact

Nexsoftify

Email: [email protected]

Web: dokanva-partner.nexsoftify.com